Technology Support Associate

Job Summary

To support a growing team, the full-time T3 Technology Support Associate II will provide exceptional service and technical support to internal and external customers remotely, managing inquiries through various communication channels while maintaining professional relationships.

Key responsibilities

• Provide timely and accurate responses to customer inquiries via phone, chat, and email
• Utilize product knowledge to troubleshoot the T3 Platform and recommend appropriate solutions
• Establish and maintain professional relationships with customers and co-workers to enhance service delivery

Required qualifications

• High school diploma required; Associate's degree or higher preferred
• At least 3 years of experience in a customer service role, ideally in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively
• Proven ability to provide exceptional customer service and maintain professionalism under pressure