Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers remotely by addressing inquiries through multiple channels and maintaining professional relationships.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email while adhering to quality and service standards
• Utilize product knowledge to deliver effective technical support and troubleshoot the T3 Platform
• Manage time effectively to ensure productivity levels and turnaround times meet established service standards

Required qualifications

• High school diploma required; Associates Degree or higher preferred
• At least 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task and adapt to changes
• Proven ability to handle difficult customers courteously and professionally