Technology Support Associate

Job Summary

The full-time T3 Technology Support Associate II will provide exceptional customer service and technical support to internal and external customers in a remote environment while managing inquiries through various communication channels.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and professional service
• Establish and maintain professional relationships with customers and co-workers to facilitate support requests
• Utilize product knowledge to troubleshoot the T3 Platform and provide effective technical support

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, preferably in a contact center environment
• Proficient in G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multitask effectively
• Demonstrated ability to handle difficult customer interactions professionally