Technology Support Associate

Job Summary

To support a growing team, the full-time T3 Technology Support Associate II will provide exceptional service and support to internal and external customers remotely, managing inquiries through various communication channels while maintaining professional relationships.

Key responsibilities

• Provide timely and accurate responses to customer inquiries via phone, chat, and email
• Utilize product knowledge to troubleshoot and resolve technical issues related to the T3 Platform
• Establish and maintain professional working relationships with customers and co-workers

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, ideally in a contact center environment
• Strong organizational skills with the ability to multi-task effectively
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Ability to adapt to change and learn new skills quickly