Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers in a remote environment by addressing inquiries through various channels and facilitating support requests.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional relationships with customers and co-workers to enhance service delivery
• Utilize product knowledge to troubleshoot and provide effective technical support for the T3 Platform

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, preferably in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively
• Ability to maintain confidentiality and handle sensitive topics with professionalism