Technology Support Associate

Job Summary

Dedicated to providing exceptional service, the full-time T3 Technology Support Associate II will support internal and external customers remotely by responding to inquiries, troubleshooting the T3 Platform, and maintaining professional relationships.

Key responsibilities

• Provide excellent customer service through timely and accurate responses to inquiries via telephone, chat, and email
• Utilize product knowledge to troubleshoot and offer technical support for the T3 Platform
• Establish and maintain professional relationships with customers and co-workers to enhance service delivery

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years experience in a customer service role, ideally in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively
• Proven ability to handle difficult customer interactions professionally and courteously