Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers in a remote environment, addressing inquiries through multiple channels and ensuring a high level of customer satisfaction.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email while maintaining established quality and service standards
• Utilize product knowledge to deliver effective technical support and troubleshoot the T3 Platform for customer inquiries
• Establish and maintain professional relationships with customers and co-workers to facilitate support requests

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center or multi-channel communication environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Demonstrated ability to multi-task and provide timely service in a fast-paced environment
• Strong organizational skills with a focus on attention to detail and accuracy