Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers in a remote environment by responding to inquiries and troubleshooting the T3 Platform effectively.

Key responsibilities

• Deliver excellent customer service through various communication channels, ensuring timely and accurate responses
• Establish and maintain professional relationships with customers while managing support requests
• Utilize product knowledge to troubleshoot issues and provide effective technical support

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years experience in a customer service role, ideally in a contact center or multi-channel environment
• Proficiency in G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills and ability to multitask effectively
• Willingness to learn and adapt in a fast-paced environment