Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will facilitate customer inquiries and support requests in a remote environment while maintaining strong relationships with internal and external customers.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Utilize product knowledge to offer effective technical support and troubleshoot the T3 Platform
• Manage time effectively to ensure productivity levels and turnaround times meet established service standards

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, preferably in a contact center
• Working knowledge of G-Suite applications including Gmail, Google Docs, and Sheets
• Strong organizational skills with the ability to multi-task and provide superior service
• Ability to adapt positively to change and handle difficult customer interactions professionally