Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers in a remote environment, responding to inquiries and troubleshooting the T3 Platform while maintaining professional relationships.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email with accurate and timely information
• Utilize product knowledge to offer effective technical support and solutions for customer issues
• Establish and maintain professional working relationships with customers and co-workers

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Ability to multi-task and navigate various programs while providing superior customer service
• Strong organizational skills with a focus on detail and accuracy