Technology Support Associate

Job Summary

Providing exceptional service and support in a multi-channel environment, the full-time T3 Technology Support Associate II will manage customer inquiries via telephone, chat, and email while establishing strong relationships with internal and external customers in a remote setting.

Key responsibilities

• Respond to customer inquiries accurately and professionally, ensuring adherence to established service standards
• Utilize product knowledge to troubleshoot the T3 Platform and provide effective technical support
• Collaborate with co-workers to achieve departmental and company goals while enhancing industry knowledge through continuous learning

Required qualifications

• High school diploma required; an Associate's Degree or higher is preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center or multi-channel communication environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to multitask effectively
• A passion for providing exceptional customer service and a positive customer experience