Technology Support Associate

Job Summary

Providing exceptional service and support in a remote capacity, the full-time T3 Technology Support Associate II will engage with internal and external customers through various communication channels, ensuring timely and accurate responses to inquiries while fostering professional relationships.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, delivering clear and professional service
• Utilize product knowledge to troubleshoot and provide technical support for the T3 Platform
• Collaborate with team members to achieve departmental goals and maintain service standards

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years experience in a customer service role, ideally within a contact center environment
• Proficient in G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively
• Demonstrated ability to maintain professionalism while handling difficult customer interactions