Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time remote T3 Technology Support Associate II will assist internal and external customers with inquiries through various channels while maintaining professional relationships and ensuring timely responses.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a professional and timely manner
• Utilize product knowledge to deliver effective technical support and troubleshoot the T3 Platform
• Establish and maintain professional relationships with customers and co-workers to enhance service delivery

Required qualifications

• High school diploma required; Associate's degree or higher preferred
• At least 3 years of experience in a customer service role, ideally in a contact center environment
• Proficient in G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multitask effectively
• A passion for providing exceptional customer service and a positive experience