Technology Support Associate

Job Summary

The full-time T3 Technology Support Associate II will provide exceptional service and support to internal and external customers in a remote environment, managing inquiries across multiple channels and ensuring timely and accurate resolutions.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring professional and timely service
• Establish and maintain professional relationships with internal and external customers while providing technical support for the T3 Platform
• Utilize product knowledge to troubleshoot issues and recommend appropriate solutions, adhering to established service standards

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, preferably in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills and the ability to multi-task effectively
• Passion for providing exceptional customer service and a positive customer experience