Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers remotely by addressing inquiries and facilitating support requests in a multi-channel environment.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email while maintaining established quality and service standards
• Utilize product knowledge to offer technical support and troubleshoot the T3 Platform for customer inquiries
• Establish and maintain professional relationships with customers and co-workers to ensure effective service delivery

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center environment
• Strong organizational skills with the ability to multi-task effectively
• Working knowledge of G-Suite applications, including Gmail, Google Docs, and Sheets
• Proven ability to adapt positively to change and handle customer interactions with professionalism