Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers remotely by managing inquiries through multiple channels and ensuring timely and accurate responses.

Key responsibilities

• Deliver excellent customer service by addressing inquiries via telephone, chat, and email in a professional manner
• Establish and maintain professional relationships with customers and co-workers while managing support requests
• Utilize product knowledge to troubleshoot the T3 Platform and recommend appropriate solutions to customer issues

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center environment
• Proficient in G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to multitask effectively
• Demonstrated ability to handle difficult customer interactions with professionalism and tact