Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers in a remote environment by responding to inquiries and troubleshooting the T3 Platform effectively.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Utilize product knowledge to provide technical support and troubleshoot customer issues
• Establish and maintain professional relationships with customers and co-workers to enhance service delivery

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years experience in a customer service role, ideally in a contact center
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively
• Ability to acquire new skills quickly and adapt to changing environments