Technology Support Associate

Job Summary

Providing exceptional service and support in a remote capacity, the full-time T3 Technology Support Associate II will manage customer inquiries across multiple channels, ensuring timely and accurate responses while fostering strong relationships with internal and external clients.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, providing clear and professional assistance
• Utilize product knowledge to troubleshoot the T3 Platform and deliver effective technical support
• Maintain professional relationships with customers and co-workers while adhering to service standards and company policies

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years experience in a customer service role, ideally in a contact center environment
• Working knowledge of G-Suite applications including Gmail, Google Docs, and Sheets
• Strong organizational skills with the ability to multi-task in a fast-paced environment
• Demonstrated ability to handle difficult customer interactions with professionalism and tact