Technology Support Associate

Job Summary

The full-time T3 Technology Support Associate II will provide exceptional service and support to internal and external customers in a remote environment, managing inquiries through various channels while maintaining professional relationships and utilizing product knowledge for effective technical support.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and professional service
• Establish and maintain professional relationships with customers and co-workers to facilitate support requests
• Utilize product knowledge to troubleshoot the T3 Platform and recommend appropriate solutions to customer needs

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, ideally within a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively
• A passion for helping others and providing exceptional customer experiences