Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers remotely by addressing inquiries and troubleshooting issues related to the T3 Platform.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional relationships with internal and external customers while providing technical support
• Utilize product knowledge to troubleshoot issues and recommend appropriate solutions effectively

Required qualifications

• High school diploma required; Associates Degree or higher preferred
• At least 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to manage multiple tasks efficiently
• Demonstrated ability to communicate effectively in English, both verbally and in writing