Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers remotely by responding to inquiries and troubleshooting the T3 Platform.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional relationships with customers while providing technical support and solutions
• Manage time effectively to meet established productivity levels and service standards

Required qualifications

• High school diploma required; an Associate's Degree or higher is preferred
• At least 3 years of experience in a customer service role, ideally in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Ability to multi-task and navigate various programs while delivering superior service
• Strong organizational skills with a focus on accuracy and attention to detail