Technology Support Associate

Job Summary

Providing exceptional service and support in a remote environment, the full-time T3 Technology Support Associate II will manage customer inquiries across multiple channels, ensuring timely and accurate responses while fostering strong relationships with internal and external clients.

Key responsibilities

• Respond to customer inquiries via phone, chat, and email, adhering to established quality and service standards
• Utilize product knowledge to troubleshoot the T3 Platform and recommend appropriate solutions to customer issues
• Collaborate with team members to achieve departmental goals and enhance overall customer satisfaction

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center or multi-channel communication setting
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to manage multiple tasks effectively
• Ability to communicate effectively in English, both verbally and in writing