Technology Support Associate

Job Summary

Providing exceptional service and support in a remote capacity, the full-time T3 Technology Support Associate II will manage customer inquiries across multiple channels, ensuring timely and accurate responses while fostering strong relationships with internal and external customers.

Key Responsibilities

• Respond to customer inquiries via telephone, chat, and email, maintaining established quality and service standards
• Utilize product knowledge to deliver effective technical support and troubleshoot the T3 Platform for customer inquiries
• Collaborate with co-workers to achieve departmental and company goals while adhering to corporate policies and procedures

Required Qualifications

• High school diploma required; Associates Degree or higher preferred
• Minimum of 3 years experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to multi-task and manage time effectively
• Demonstrated ability to handle difficult customer interactions with professionalism and courtesy