Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers in a remote environment, managing inquiries through multiple channels and ensuring timely resolutions.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email with accuracy and professionalism
• Establish and maintain professional relationships with internal and external customers
• Utilize product knowledge to troubleshoot and provide technical support for the T3 Platform

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years experience in a customer service role, preferably in a contact center
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively
• Ability to handle difficult customer interactions with professionalism and courtesy