Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers in a remote environment, managing inquiries through multiple channels while maintaining professional relationships and utilizing product knowledge for effective troubleshooting.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and professional service
• Establish and maintain professional working relationships with customers and co-workers
• Utilize product knowledge to troubleshoot the T3 Platform and recommend appropriate solutions

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years experience in a customer service role, preferably in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively
• Ability to adapt positively to change and handle difficult customer interactions professionally