Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers remotely, managing inquiries through various communication channels and ensuring timely, accurate responses.

Key responsibilities

• Deliver excellent customer service by addressing inquiries via telephone, chat, and email in a professional manner
• Establish and maintain professional working relationships with customers and co-workers while managing time effectively to meet service standards
• Utilize product knowledge to troubleshoot the T3 Platform and provide technical support to customers

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center or multi-channel communication environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task and manage various programs simultaneously
• Proven ability to handle difficult customer interactions with professionalism and courtesy