Technology Support Associate

Job Summary

Providing exceptional service and support to internal and external customers, the full-time T3 Technology Support Associate II will manage inquiries via multiple channels while working remotely from Columbia, MO.

Key responsibilities

• Deliver excellent customer service by responding to inquiries accurately and professionally through phone, chat, and email
• Establish and maintain professional relationships with customers and co-workers to facilitate effective support
• Utilize product knowledge to troubleshoot the T3 Platform and recommend appropriate solutions to customer issues

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, and Sheets
• Ability to manage multiple tasks and navigate various programs while delivering superior service
• Strong organizational skills with a focus on accuracy and attention to detail