Technology Support Associate

Job Summary

Providing exceptional service and support in a remote capacity, the full-time T3 Technology Support Associate II will assist internal and external customers through various communication channels, ensuring timely and accurate responses to inquiries while maintaining professional relationships.

Key responsibilities

• Deliver excellent customer service by addressing inquiries via phone, chat, and email in a professional manner
• Utilize product knowledge to troubleshoot the T3 Platform and provide effective technical support
• Manage time effectively to meet established productivity and service standards

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task and adapt to changing priorities
• Proficient in handling difficult customer interactions with professionalism and tact