Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will manage customer inquiries through various channels while working remotely from Columbia, MO.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional relationships with internal and external customers
• Utilize product knowledge to offer effective technical support and troubleshoot the T3 Platform

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, preferably in a contact center
• Working knowledge of G-Suite applications, including Gmail, Google Docs, and Sheets
• Strong organizational skills with the ability to multi-task in a fast-paced environment
• Passion for helping others and providing exceptional customer service