Technology Support Associate

Job Summary

Providing exceptional service and support in a remote capacity, the full-time T3 Technology Support Associate II will manage customer inquiries across multiple channels while fostering strong relationships with internal and external customers.

Key responsibilities

• Deliver excellent customer service by responding to inquiries via telephone, chat, and email in a timely and professional manner
• Utilize product knowledge to troubleshoot the T3 Platform and provide effective technical support
• Collaborate with team members to achieve departmental goals and maintain compliance with company policies and procedures

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Proficient in G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to multi-task effectively
• Demonstrated ability to maintain professionalism and composure when dealing with difficult customers