Technology Support Associate

Job Summary

Providing exceptional service and support to internal and external customers, the full-time T3 Technology Support Associate II will manage inquiries through various channels while maintaining professional relationships and utilizing product knowledge to troubleshoot the T3 Platform remotely.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional working relationships with customers and co-workers
• Utilize product knowledge to provide effective technical support and troubleshooting for the T3 Platform

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively
• Demonstrated ability to handle difficult customer interactions professionally