Technology Support Associate

Job Summary

To support a growing team, the full-time T3 Technology Support Associate II will provide exceptional service and support to internal and external customers in a remote environment, managing inquiries through various channels and ensuring customer satisfaction.

Key responsibilities

• Provide excellent customer service by responding to inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional relationships with customers and co-workers while managing time effectively to meet service standards
• Utilize product knowledge to offer technical support and troubleshoot the T3 Platform for customer inquiries

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, preferably in a contact center or multi-channel communication environment
• Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive
• A passion for helping others and providing exceptional service
• Strong organizational skills with the ability to multi-task effectively