Technology Support Associate

Job Summary

To support a growing technology team, the full-time T3 Technology Support Associate II will provide exceptional service and support to internal and external customers in a remote environment while managing inquiries through multiple channels.

Key responsibilities

• Provide timely and professional responses to customer inquiries via telephone, chat, and email
• Establish and maintain strong working relationships with customers and co-workers
• Utilize product knowledge to deliver effective technical support and troubleshoot issues with the T3 Platform

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively
• A passion for delivering exceptional customer service and a positive experience