Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers in a remote setting, managing inquiries through various channels while maintaining professional relationships and ensuring timely resolutions.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email with accurate and timely information
• Utilize product knowledge to troubleshoot the T3 Platform and provide effective technical support
• Establish and maintain professional working relationships with customers and co-workers to enhance service delivery

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years experience in a customer service role, particularly in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with a focus on accuracy and attention to detail
• Ability to adapt to change and handle difficult customer interactions professionally