Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers remotely, responding to inquiries and troubleshooting the T3 Platform effectively.

Key responsibilities

• Deliver outstanding customer service by addressing inquiries through various communication channels
• Establish and maintain professional relationships with customers and co-workers while managing support requests
• Utilize product knowledge to provide efficient technical support and troubleshoot issues related to the T3 Platform

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Proficient in G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to multi-task and manage time effectively
• Demonstrated ability to handle difficult customer interactions professionally and courteously