Technology Support Associate

Job Summary

Providing exceptional customer service in a multi-channel environment, the full-time T3 Technology Support Associate II will respond to inquiries, manage support requests, and maintain professional relationships with both internal and external customers while working remotely.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Utilize product knowledge to offer effective technical support and troubleshoot the T3 Platform
• Establish and maintain professional working relationships with customers and co-workers

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, preferably in a contact center or multi-channel communication environment
• Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills with the ability to multi-task and provide timely service
• Ability to adapt positively to change and handle difficult customer interactions with professionalism