Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time remote T3 Technology Support Associate II will assist internal and external customers by responding to inquiries through multiple channels and facilitating support requests while maintaining professional relationships.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Utilize product knowledge to offer technical support and troubleshoot the T3 Platform for customer inquiries
• Establish and maintain professional working relationships with customers and co-workers to enhance service delivery

Required qualifications

• High school diploma required; Associate's degree or higher preferred
• Minimum of 3 years experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Ability to multi-task and navigate various programs while delivering superior customer service
• Strong organizational skills with a focus on detail and accuracy