Technology Support Associate

Job Summary

Providing exceptional service and support in a remote capacity, the full-time T3 Technology Support Associate II will manage customer inquiries across multiple channels while maintaining professional relationships with internal and external stakeholders.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring timely and accurate service
• Utilize product knowledge to deliver effective technical support and troubleshoot the T3 Platform
• Maintain compliance with corporate policies and enhance industry knowledge through continuous learning

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years experience in a customer service role, ideally in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Demonstrated ability to handle difficult customer interactions with professionalism and tact