Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers remotely, managing inquiries through various channels while maintaining strong professional relationships.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Utilize product knowledge to deliver effective technical support and troubleshoot the T3 Platform
• Establish and maintain professional relationships with customers and co-workers to enhance service quality

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, ideally in a contact center environment
• Strong working knowledge of G-Suite applications, including Gmail and Google Docs
• Ability to multi-task effectively and manage time to meet service standards
• Demonstrated passion for providing exceptional customer service