Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers remotely by responding to inquiries across multiple channels and troubleshooting the T3 Platform.

Key responsibilities

• Deliver excellent customer service by accurately responding to inquiries and facilitating support requests
• Establish and maintain professional relationships with customers and co-workers while managing time effectively
• Utilize product knowledge to provide technical support and troubleshoot customer issues efficiently

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center environment
• Strong working knowledge of G-Suite applications, including Gmail and Google Docs
• Ability to multi-task and navigate various programs while providing superior service
• Proven ability to adapt to change and handle difficult customer interactions professionally