Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers remotely, managing inquiries and troubleshooting issues related to the T3 Platform.

Key Responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional relationships with customers while providing effective technical support
• Utilize product knowledge to troubleshoot and resolve issues efficiently, adhering to service standards

Required Qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, preferably in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Ability to multi-task and navigate various programs while delivering superior customer service
• Strong organizational skills with a focus on accuracy and detail