Technology Support Associate

Job Summary

Providing exceptional service in a remote capacity, the full-time T3 Technology Support Associate II will manage customer inquiries across multiple channels and maintain professional relationships with internal and external clients while troubleshooting the T3 Platform.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Utilize product knowledge to deliver effective technical support and solutions for customer issues
• Establish and maintain strong working relationships with customers and co-workers to achieve departmental goals

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Ability to multi-task and navigate various programs while delivering superior customer service
• Strong organizational skills with a focus on attention to detail and accuracy