Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers in a remote environment by responding to inquiries and troubleshooting the T3 Platform.

Key responsibilities

• Deliver excellent customer service through various communication channels, ensuring timely and accurate responses to inquiries
• Establish and maintain professional relationships with customers and co-workers while managing support requests effectively
• Utilize product knowledge to provide efficient technical support and troubleshoot issues for the T3 Platform

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center or multi-channel communication environment
• Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Passion for helping others and delivering exceptional customer experiences