Technology Support Associate

Job Summary

Providing exceptional service and support to internal and external customers, the full-time T3 Technology Support Associate II will manage inquiries through various channels while maintaining professional relationships and utilizing product knowledge to troubleshoot the T3 Platform remotely.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Establish and maintain professional working relationships with customers and co-workers
• Utilize product knowledge to provide effective technical support and troubleshoot issues for customers

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years experience in a customer service role, preferably in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Ability to multi-task and navigate various programs while providing superior service
• Strong organizational skills and attention to detail