Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers in a remote environment by responding to inquiries, troubleshooting the T3 Platform, and maintaining professional relationships.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email with timely and professional service
• Utilize product knowledge to offer effective technical support and troubleshoot customer issues
• Manage time effectively to ensure productivity levels meet established service standards

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, preferably in a contact center
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Ability to multi-task and navigate various programs while providing superior service
• Strong organizational skills with a focus on accuracy and attention to detail