Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers in a remote environment by responding to inquiries, managing support requests, and maintaining professional relationships.

Key responsibilities

• Respond to customer inquiries via multiple channels, ensuring timely and professional service
• Utilize product knowledge to provide effective technical support and troubleshoot the T3 Platform
• Establish and maintain strong working relationships with internal and external customers

Required qualifications

• High school diploma required; Associates Degree or higher preferred
• Minimum of 3 years experience in a customer service role, ideally in a contact center or multi-channel environment
• Working knowledge of G-Suite applications including Gmail, Google Docs, and Sheets
• Strong organizational skills with the ability to multi-task effectively
• Demonstrated ability to handle difficult customer interactions professionally