Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time remote T3 Technology Support Associate II will assist internal and external customers with inquiries across multiple channels while maintaining professional relationships and ensuring timely responses.

Key responsibilities

• Deliver excellent customer service by responding to inquiries via telephone, chat, and email in a professional and timely manner
• Utilize product knowledge to troubleshoot the T3 Platform and provide effective technical support
• Manage time efficiently to meet productivity levels and adhere to established service standards

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center or multi-channel environment
• Strong organizational skills with the ability to multitask effectively
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Ability to adapt positively to change and maintain a professional demeanor under pressure