Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will manage customer inquiries across multiple channels while working remotely and maintaining strong relationships with internal and external clients.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email in a timely and professional manner
• Utilize product knowledge to offer effective technical support and troubleshoot the T3 Platform
• Establish and maintain professional working relationships with customers and co-workers

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• At least 3 years of experience in a customer service role, ideally in a contact center environment
• Working knowledge of G-Suite applications including Gmail, Google Docs, and Sheets
• Strong organizational skills and ability to multi-task effectively
• Passion for helping others and providing exceptional customer experiences