Technology Support Associate

Job Summary

Providing exceptional service and support, the full-time T3 Technology Support Associate II will assist internal and external customers remotely, managing inquiries through various channels while maintaining professional relationships and troubleshooting the T3 Platform.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email with accuracy and professionalism
• Utilize product knowledge to deliver effective technical support and resolve customer issues
• Establish and maintain strong working relationships with customers and co-workers to enhance service delivery

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years experience in a customer service role, ideally in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Strong organizational skills with the ability to multi-task effectively
• Proven ability to handle difficult customer interactions with professionalism and diplomacy