Technology Support Associate

Job Summary

Providing exceptional service and support in a remote capacity, the full-time T3 Technology Support Associate II will manage customer inquiries through multiple channels, establish strong relationships with clients, and deliver timely technical assistance for the T3 Platform.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring accurate and professional service
• Utilize product knowledge to troubleshoot and provide effective technical support to internal and external customers
• Maintain professional relationships with customers and co-workers while complying with corporate policies and service standards

Required qualifications

• High school diploma required; Associate's Degree or higher preferred
• Minimum of 3 years of experience in a customer service role, ideally in a contact center environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Demonstrated ability to multi-task and manage time effectively in a fast-paced environment
• Strong organizational skills with a focus on accuracy and attention to detail